Refund policy
Topflight Outdoors
We want you to be completely happy with your purchase from Topflight Outdoors. If something’s not right, we’re here to help.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible:
Your item must be unused, unworn, with tags attached, and in its original packaging
You must provide proof of purchase (like your order confirmation)
Start a Return
To begin a return, email us at Shoptopflightoutdoors@gmail.com with your order number and reason for return.
Once your return is approved, we’ll send:
A return shipping label
Instructions on how and where to send your item
Note: Returns sent without contacting us first will not be accepted.
Send returns to:
Madison Houck-Topflight
3619 Meadow Bridge Rd
Salisbury, MD 21804
Damaged or Wrong Items
If your order arrives damaged, defective, or you receive the wrong item, contact us immediately. We’ll make it right as quickly as possible.
Items That Can’t Be Returned
The following items cannot be returned:
Final sale or clearance items
Undergarments, swimwear, or earrings (for hygiene reasons)
Gift cards
Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
If you're unsure whether your item qualifies, email us and we’ll be happy to assist.
Exchanges
We don’t offer direct exchanges. If you need a different item, return the original and place a new order once your return is accepted.
European Union Customers
If your order ships to the EU, you have the right to cancel or return it within 14 days, for any reason. Items must be unused, in original packaging, and include proof of purchase.
Refunds
Once your return is received and inspected, we’ll notify you of the refund status.
If approved:
Your refund will be issued to your original payment method within 10 business days
Bank or credit card processing times may vary
If it’s been over 15 business days since your return was approved and you haven’t received your refund, contact us at Shoptopflightoutdoors@gmail.com
Let us know if you have any questions. We’re here to help!